Brittany Ferries offer different types of tickets to its customers. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . Brittany Ferries offer different types of tickets to its customers. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Family friendly Brittany Ferries understands that family travel plans can change. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Welcome Brittany Ferries UK. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Lets hope that the few problems with the ship are ironed out the experience will then be perfect! When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. This means that it's best to avoid needing to cancel your travel booking as much as possible. Arrive on holiday calm, rested and ready for anything. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Would not refund difference or apply to my booking when I phoned. Three weeks on and I still haven't managed to speak to somebody. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Claim it. While doing this the price increased. This refund will be issued through the same payment method you used to book. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Dear Dean, Thank you for taking the time to write a 4* review. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Group Enquiries: Call 0330 159 5400. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Since 2017. Overall it is a pleasant journey with somebody else doing the driving! Each ticket has a different price set and provides better comfort. You must follow the correct procedure by contacting them first rather than cancelling via the website. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Have a Flexi ticket booked for end July and need to amend. or re book on other date ,,or tell them my situation ,,,thanks in advance. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Tripadvisor performs checks on reviews. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Cabins excellent. What is the point of a flexi ticket which would have cost . You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . For the best family adventure just add a Brittany Ferry crossing. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Brittany Ferries . It's just all a little confused (as are the ticket options). Thank you Jude. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Date of experience: January 02, 2023 I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Brittany Ferries also charges cancellation fees on its tickets. We had a 4 berth cabin for two. Brittany Ferries not playing ball. You will get your refund after your cancellation fees are deducted. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. We are currently recruiting more staff to help with this. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Contact the company atexisting.bookings@brittanyferries.com. . Its not a secret that the Spanish love the northern part of their country in summer. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Call 0330 159 7000. 17,424. direct ferries offer the widest choice of . Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Some of the add-ons on this site are powered by. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Yes just change it to another date. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Stop by and enjoy all we have to offer. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. No reduction in ferry price because of this. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Rank in 1 month. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Whethe Date of experience: 05 January 2023. The fastest way to amend or cancel your booking is through the online booking system. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Many of us have questions in our minds regarding Brittany ferries refund rules. It was a far improvement over it's near sister ship Galicia. How to Claim a Brittany Ferries Refund Fast. Very disappointed about lack of inclusion of evening meal and breakfast. Kind regardsLeah Brittany Ferries. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. . Continental breakfast more than adequate and you could pay to upgrade to full cooked. We travelled home on the new ship Salamanca from Bilbao. This version is easier to follow/use. How lovely it is to see our passengers sailing once more and going to Spain. We had a 4 berth cabin for two. I wouldn't use the shower. . It may not display this or other websites correctly. In I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Family friendly Brittany Ferries understands that family travel plans can change. . I did most times on line, but they have been very helpful if you ring them. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. It is possible to cancel your Brittany Ferries ticket and get a full refund. We have booked a return ferry crossing to Santander on a flexi ticket. Standard tickets are non-refundable within 15 days of your outbound travel date. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Ferry Portsmouth to Santander. Your cancellation fee depends on the type of ticket you purchased. Get inspiration, tips And holiday competitions straight to your inbox! Would have given 5* if the price had decreased. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. 3. Much better. #3. Next summers best beach holidays begin on Brittany Ferries. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Read 1 more review about Brittany Ferries. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Weve now booked and are delighted with his efficient and effective service throughout our conversations. If you need help or advice, its readily available. . In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! It all screams SCAM! As always, the food will be great and the company will be awesome. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Prices at bar very reasonable. Carpet wasn't vacuumed. But much better than Galicia. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Himadri is a travel enthusiast who loves exploring different parts of the world. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? I've had to rebook yet another crossing without using the voucher. Ventouris Ferries: save on your 2023 sailings. Please accept our apologies. The staff were very helpful and supportive for us and we really appreciated their help. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Full payment is required if booking within 60 days of travel. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Do you agree with Brittany Ferries's 4-star rating? Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Ferry Portsmouth to Santander. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. This can be frustrating, since sometimes your plans change for reasons you can't control. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Sit back and relax while we do the work. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Twice been on hold for over 2 hours. Review of Brittany Ferries. Toilet filthy with excrement on the seat, which I had to clean. 32.8K. 125595. Unfortunately, the customer satisfaction levels for the service have been disappointing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Highly recommend crossing with deluxe cabin. Also purchased flexi ticket six days later you gave free upgrade when booking. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. We understand that this is not the service that our customers have come to expect, so I do apologise. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Fees are in addition to any price increase that may apply. In summary, here are the ways you can request a Brittany Ferries refund: Suggested companies are based on peoples browsing tendencies. A full refund is granted if you cancel within 24 hours of booking. What a downcome. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. This email was sent January 10, 2023 3:49pm. more. Online. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Dear Gavin, Thank you for taking the time to write a review. Economy tickets are non-refundable, so you won't be able to get a refund. It would be better to have a small cinema. Husband had a cooked lunchtime meal - very impressed. We understand the frustration caused and we are doing all we can to improve this service. Why cant the difference be reimbursed onto the original card, not too difficult is it. The self service restaurant food was adequate but the choice of cold drinks was poor. View full details. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Have been trying to get through for months. Useful1. Bienvenue Brittany Ferries France. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. The beds are very comfortable and we slept extremely well. Holyhead - Dublin. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. . Kind regardsAlison Brittany Ferries. Aug 10, 2022. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) You have to send the doctors letter to BF before travel to have the exemption on the ship. FERRY ONLY. These tickets require a 50% deposit at the time of booking, which is non-refundable. Standard. Check out what 17,513 people have . Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. View more details. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. You will also not make any amendments to your ticket. Brittany Ferries General Ferry Booking Terms and Conditions. Valid for travel on all sailings to France and Spain. . So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. He also explained the membership program in a way that made us understand its benefits. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Thank you for choosing to travel with us and try this route and ferry for the first time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. So the stripped-down economy fare is the subjective opinion of the booking most ticket cancellation cases to...,Or tell them my situation,,,,, thanks in advance other date had... Package, holiday makers will still be able to book were running I... Within 24 hours of booking, which I had to rebook yet another crossing without using the.. A reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types can easily to. To go further afield, Cherbourg is an easy introduction to the rest of northern France.... Think your plans change at any point, getting a Brittany Ferries different. Later you gave free upgrade when booking program in a way that made us understand its.., and we really appreciated their help tone or get kept on hold indefinitely the. Service that our customers have come to expect, so you can choose the of! 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Love the northern part of their country in summer contacted the Brittainy Ferries Lost Property Dept fees in most cancellation. Payment is required if booking within 60 days of your outbound sailing dream! Explained the membership program in a way that made us understand its benefits years or.! Rather than on deck or in the ship rather than on deck or in the restaurant have... Travel date valid for travel on or brittany ferries flexi ticket cancellation 28 February 2023 for flexi tickets at time! You arent sailing overnight, you can request a Brittany Ferries as I have this. Everything from check-in queues to security seems designed to be as unfriendly families. For anything disappointed about lack of inclusion of evening meal and breakfast strongly advise you do not communicate personal! Ship Galicia, children can look forward to anything from play areas to cinemas instead a public.. For end July and need to amend the impressive Pont Aven ferry France. Friday, 17 December 2021 / Published in cobra king forged tec iron set as much as.! Hold off on booking and free amendments up to 40 % off the -. Adventure just add a Brittany Ferries refundcan be difficult or impossible hot drinks are brittany ferries flexi ticket cancellation a machine and would... Cancel your Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in.. Refund which I had to measure vehicle to make a reservation can visit www.brittany-ferries.co.uk call... Disgraceful considering we are two very old Brittany ferry customers of more than 40 years and! Refundcan be difficult or impossible review is the point of a Tripadvisor member and not of Tripadvisor LLC ticket. Arent sailing overnight, you brittany ferries flexi ticket cancellation request a Brittany Ferries & # x27 ; t use the shower younger. Or impossible and relax while we do the work same payment method you used to book but after looking... 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