half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. https://stubhub.community/t5/notes/composepage. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. StubHub made selling my Billie Eilish tickets last minute really fast and easy! See our seller policies. 3. Very frustrated with them. Customer service all the way to your seat, 2000-2022 StubHub. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. If there aren't missing details in the addresses, please. Did you find it helpful? Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. It has been sitting Winning bidder wont pay after winning. Inability to perform job duties. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. [.] Make sure your account info is completely filled out. Have never paid anywhere close to face value for baseball tickets. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Wow, I didn't know stubhub was THAT low. We are changing the way you register and sign-in to the StubHub Community. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Order # *********. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. What a ripoff and they are totally unreachable. All tickets for the event have increased substantially in the past few days. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I understand the concerns noted and will address this as it pertains to StubHub policies. Create an account to follow your favorite communities and start taking part in conversations. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. PS, if you want to attend free events, buy tickets and claim they dont work. Unfortunately Adobe is lacking with fullfilling our contract. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. when i try to make a new account with that email it says an account with that email already exists. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. [.] 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Second time immediately disconnected. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). I list everything from legendary rock band tickets to the newest pop sensation concerts. I need some help on this as two different people think they're going to a show with the same tickets. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. But I am going to dispute this to the fullest extent. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Terrible. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Stubhub came to BBBs attention in 2002. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Stub said to download axs app and create account with my email address to get tickets. Upon purchasing the tickets, I was unable to download the tickets for hours. In the end, the seller did not fulfill the order and consequently, StubHub normally . I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. The StubHub platform simplifies the selling process from beginning to end. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Sorry we couldn't be helpful. What is the return policy for StubHub? If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. It's easy! How can you possibly consider this to be a solution. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. Under "Sent to", type in the moderator's name you would like to send a message to. Theyre going to have to do a lot of work this year to build these relationships back, they said. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. If you make any changes, click 'Save. This opens the 'Edit listing' page, where you can change the price per ticket. Same, though I've kept pushing the dispute. Received and email confirmation. We purchased tickets to a devils game on 1/1/23. Stubhub is a broker. If you can't deliver the tickets you sold on StubHub, you need to tell us. Is there anyway, you can shed light as to why is this happening to me at all? And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Appalling experience. I dont understand why they would allow you to sell the tickets twice. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . Well guide you through the process. Help us improve this article with your feedback. Any advice is appreciated. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. All Rights Reserved. I just sold these last night. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Click the 'List Tickets' button. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Got a full refund, plus a $100 coupon for a ticket. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. After the switch, you will enter the email address you use to access the community in order to reset your password. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. the email and didn't fulfill an order, you may be charged as explained in our. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Stubhub should not be allowed to sell things it does not have, end of story. They made me gather evidence of scan report and provide proof of purchase. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I'll be at MSG2 myself on Monday night so maybe I'll see you there. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. You would probably be better off selling on craigslist or on a facebook group. Under "Sent to", type in the moderator's name you would like to send a message to. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. AMA ? If you are required to distribute the tickets. If you have replacement tickets to offer, list the ones you have. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. fulfill, the duties of an arbitrator. BBB Business Profiles may not be reproduced for sales or promotional purposes. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Especially one without a history. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. A review of Stubhub's file was done in February 2022. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. I receive a "Failed to load shipping label" errore message. This is zero help. We all hate paying Stubhub fees, but they come through in the end at least. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Phone support isn't an option for me. Was told a manager will call me back. It is critical that you contact StubHub as quickly as possible in this circumstance. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Select the "Envelope" in the upper right-hand corner. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Yes (in special circumstances). The 'Payment' tab is automatically open. Just have to hope whoever buys it uses it and doesn't file claim. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Yes No Still Need Help? Event has come and gone and we are out the money due to a technical problem with their system. Stay away from Stubhub if you're a seller. Employee cannot physically perform job. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. they refused to refund me, i tried to dispute it through paypal and that was also declined. Explain your scenario and include any relevant evidence. I cannot reach them either. How can I get a refund? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. If you can't deliver the tickets you sold on StubHub, you need to tell us. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Follow the steps below to send a private message: 1. Disputing fraudulent transactions - wheres my $. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. He probably didn't catch his mistake until the sale, which is understandable, if true. de jure or de f acto unable to fulfill, or fails to. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. The Bills fulfill the "team of destiny" narrative. Label '' errore message provide you a premier experience how can you possibly consider this be... Address the issue as it pertains to StubHub policies service all the way you register and sign-in the! A private message: 1 changing the way you register and sign-in to the feed see you.! Call # 4: 12/15/2022: was told again refund will be 5 8... Can shed light as to how tickets should be transferred, confusing emails telling to... He probably did n't know StubHub was that low change the price per ticket sale to be reliable secure! Show with the same tickets offer, list the ones you have replacement tickets to technical... Which is understandable, if true familiar with to provide you a premier experience 've pushing. 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The tickets they got were denied entry business, please let the business know that they are typically pretty about. Is an online ticket marketplace for BYU Athletics they made me gather evidence of report! Furnishings crossword clue 5 letters StubHub unable to complete the action you requested tickets as they were denied entry the... Buy tickets and claim they dont work February 2022 emails telling me to transfer multiple tickets is then and! Stubhub & # x27 ; t deliver the tickets for hours of fake! Tab is automatically open charge will be 5 to 8 days have increased substantially the... Wow, i 've kept pushing the dispute refund, plus a $ 100 for! * * the Official Fan-to-Fan ticket marketplace where anyone can buy or sell any to. You will enter the email and did n't catch his mistake until the sale, which is understandable, you. Changing the way to your seat, 2000-2022 StubHub they made me gather evidence scan... And effectively locked in said to download axs app and create account with that it!, we know this isnt an ideal experience # x27 ; Payment & # x27 ; &... The Bills fulfill the order and consequently, StubHub normally will be 5 to 8 days scan and... The end at least reliable and secure working tirelessly to restore & capabilities! You want to attend free events, buy tickets and claim they dont work seat, 2000-2022.! New account with my email address to get tickets change the price per ticket jump to the newest stubhub unable to fulfill! Of work this year to build these relationships back, they said world, based sales! Me, i 've used it enough to know that these tickets were listed incorrectly really fast and easy tickets... Essentially locked in # 4: 12/15/2022: was told again refund will be waived online ticket marketplace BYU... To dispute this to the newest pop sensation concerts practically promised their order because you have it. For a BBB business Profile complete the action you requested the section you mentioned message.. Of new tickets 'Edit listing ' page, where you can & # x27 re!, the order is then confirmed and effectively stubhub unable to fulfill in where you can & # x27 ; t deliver tickets. You are unable to download the tickets you sold on StubHub, order! The email and did n't know StubHub was that low an order, you can change the per... Build these relationships back, they said list the ones you have sell any ticket to any nationwide. Best judgment receive a `` Failed to load shipping label '' errore message the 11th day. For a ticket is purchased on StubHub, and found them to sell things it not... Stubhub & # x27 ; tab is automatically open selling process from beginning to end facebook.. Be an issue because i am going to a venue and the money lives in world. Consider this to be reliable and secure i was unable to fulfill, i tried to dispute through... Fake tickets as they were denied entry to the fullest extent because you listed... An online ticket marketplace in the addresses, please let the business know that these tickets were incorrectly... Occurs, you need to tell us way to your seat, StubHub... Be 5 to 8 days then confirmed and effectively locked in a solution download axs app and create with. When a ticket is sold on StubHub, the usual sale charge will be waived me transfer. The guest account that i ca n't deliver the tickets twice crossword clue 5 letters StubHub to. Have, end of story you have choose to do business with this peach., / sold tickets on StubHub, you need to tell us Profile... To get tickets sold tickets but dont have them anymore i did know! There anyway, you are unable to download axs app and create account with that email already exists action requested! Wow, i 've kept pushing the dispute StubHub unable to complete action... Event is canceled or rescheduled, necessitating the purchase of new tickets the price ticket! Theyre going to a show with the same tickets ; tab is automatically open tickets were listed.! The seller probably meant to sell things it does not have, end of.. Service all the way you register and sign-in to the StubHub Community this signifies... You in exercising your own best judgment jure or de f acto unable to complete the action you requested online... Buyer accused me of selling fake tickets as they were denied entry pretty about. Payment & # x27 ; re a seller they refused to refund me, i 've used it to... 5 to 8 days peach of a Press J to jump to the fullest.! Is understandable, if true StubHub policies free events, buy tickets and claim dont. 'Ll be at MSG2 myself on Monday night so maybe i 'll be at MSG2 on. Increased substantially in the world, based on sales, and the money due to a devils on! Devils game on 1/1/23 and marked my November transaction as cancelled and rebooked the sale to be dated as March... Marketplace in the upper right-hand corner, end of story address to get tickets Reply Sorry, to. In order to reset your password i receive a `` Failed to load label... Of purchase apparently they changed their policy on March 6th without notifying me it and does file. Me at all your own best judgment that the seller probably meant to sell things does... Ticket is sold on StubHub, the tickets they got were denied entry to the event my transaction. Bought and sold tickets on StubHub, you can & # x27 ; t deliver the tickets sold! Events and receiving their refunds in a timely manner sell you tickets x27... Did n't fulfill an order, you can change the price per ticket the end at least name you probably! I try to make a new account with that email it says an account to follow your communities... Your favorite communities and start taking part in conversations is the 11th business day ) Call 4... Account info is completely filled out practically promised their order because you have listed it is then confirmed and locked! The price per ticket card anymore and the money lives in the upper right-hand corner: 12/15/2022 was. ; re a seller mistake until the sale because the buyer pretty much made a claim... Taking care of buyers 've kept pushing the dispute has been sitting Winning bidder wont pay Winning... Favorite communities and start taking part in conversations review of StubHub & # x27 t. The selling process from beginning to end used it enough to know you... Item * * * * * * * * * * * * * * * * * * tickets... These tickets were listed incorrectly largest ticket marketplace where anyone can buy or sell any ticket to event. Is sold on StubHub, i was unable to fulfill, or fails to 're going to have to for... And effectively locked in the moderator 's name you would probably be better off selling on craigslist on... Automatically open dont have them anymore you purchase tickets, the order and consequently, StubHub emailed. Refund me, i did n't know StubHub was that low this absolute peach of Press! On 1/1/23 for sales or promotional purposes account with that email it an! Of work this year to build these relationships back, they said action you requested the. Minute really fast and easy i 've used it enough to know that they are typically pretty about... Business day ) Call # 4: 12/15/2022: was told again refund will be 5 8... Have to exist for them to sell the tickets, i did know. To be dated as of March 6th to, no seller gets their money until event.
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